Terms of service
Last updated:
Draft — to be reviewed by a lawyer before launch.
1. Who we are & scope
These terms apply to every service provided by Vigilo [PLACEHOLDER: legal form, KvK 00000000, address] (“Vigilo”, “we”). Our services are for businesses only (B2B): you act in the course of your trade, business or profession.
2. Services
We provide scans, reports, monitoring and fix packages as described on the pricing page at the time of your order.
3. Not legal advice
Vigilo provides technical observations against published standards. Nothing we deliver is a legal opinion, a certification or a guarantee of compliance with any law. It does not replace a lawyer or a full WCAG-EM audit.
4. Authorisation to scan
You warrant that you own each site you ask us to scan or are authorised by its owner. Our scans are non-intrusive: no logins, no forms submitted, no load testing. You indemnify us for scans of sites you were not authorised to have scanned.
5. Delivery
Reports are delivered within 7 days of receiving your site details, or of the start date shown at checkout if that is later. Fix packages are instructions: you apply the changes at your own risk. Each fix package includes one email follow-up round.
5a. Monitoring and scans are best-effort
Monitoring and scans are automated and best-effort. We don’t guarantee that they detect every change, issue or regression, or that the service is available without interruption.
6. Prices & payment
Prices exclude VAT and are paid upfront via Mollie. Subscriptions renew automatically. If a payment fails, there is a 7-day grace period, after which the service is paused. The prices on the pricing page at the time of your order apply. Annual plans: 2 months free compared with monthly; no refunds mid-term.
7. Term & cancellation
Monthly plans can be cancelled anytime, effective at the end of the period. Annual plans run to the end of their term. Refunds apply only if your site can’t be scanned within 14 days.
8. Liability cap
Our total liability is limited to the amount paid for the service concerned in the 12 months before the claim, and in any case to €1,000. We are not liable for indirect damage, lost profit, or fines and claims by authorities or third parties. These limits do not apply to damage caused by our intent or deliberate recklessness.
9. Agency and white-label
Agencies are responsible for their own clients. Reselling raw data feeds is not allowed.
10. Data protection
We process personal data as described in our privacy statement. Agency customers can request a data processing agreement.
11. Changes
We announce changes to these terms by email, 30 days before they take effect.
12. Law & forum
Dutch law applies. Disputes go to the court of [PLACEHOLDER: district].
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